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Terms of Service

Effective Date: 22 November 2025

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These Terms of Service (“Terms”) govern your access to and use of the services provided by Dropline Service, LLC (“Dropline,” “Company,” “we,” or “us”), including but not limited to Google review automation, website design, social media management, and related services (collectively, the “Services”). By subscribing to or using the Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

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1. SCOPE OF SERVICES

Dropline provides the following services to local home-service and small business clients:

  1. Google Review Automation: Automating review requests via platforms such as GoHighLevel (GHL) to solicit feedback from your customers.

  2. Website Design: Designing and developing websites for clients. Setup fees are charged once, followed by optional subscription-based maintenance services.

  3. Social Media Management (SMM): Creating, scheduling, and posting content supplied by the Client to agreed-upon social media platforms. Setup fees are charged once, followed by subscription-based management.

All subscriptions may be monthly, quarterly, or annual (by request). No refunds are provided under any circumstances.

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2. CLIENT RESPONSIBILITIES

To use the Services, you agree to:

  1. Provide all necessary materials, content, branding assets, and permissions required for website design, social media, or Google review automation.

  2. Obtain all consents required to contact your customers via SMS, email, or other electronic communications, in compliance with all applicable laws, including but not limited to the TCPA, CAN-SPAM, CCPA, and GDPR if applicable.

  3. Ensure the accuracy and legality of all content submitted to Dropline.

  4. Maintain and update any integrations required for Google review automation (e.g., GHL login credentials, APIs).

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3. SUBSCRIPTIONS & PAYMENT

  1. Services are billed on a subscription basis (monthly, quarterly, or annual). Website and SMM setup fees are one-time charges.

  2. Payments must be made in full and on time.

  3. All fees are non-refundable. Cancellation stops future billing but does not provide a refund for prior payments.

  4. Client is responsible for any third-party costs or fees related to the use of the Services, including carrier charges for SMS or any platform-related fees.

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4. SERVICE LIMITATIONS

  1. Dropline provides Services “as-is” and does not guarantee any specific outcomes, such as number of reviews, website traffic, or social media engagement.

  2. Services may be interrupted due to technical issues, maintenance, or third-party outages. Dropline is not liable for downtime or service interruptions.

  3. Dropline does not provide reputation management, legal advice, or moderation of reviews posted by customers.

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5. CONTENT & MESSAGING

  1. Client retains full responsibility for all content, messages, and media submitted or scheduled via the Services.

  2. Dropline may use pre-approved messaging templates for review automation but Client is responsible for compliance with all applicable laws.

  3. Client is responsible for opt-out compliance and managing customer preferences. Dropline will facilitate but is not liable for missed or invalid opt-outs.

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6. DATA USE & STORAGE

  1. Dropline will maintain Client data for the duration of the subscription.

  2. Upon cancellation or termination, Client may request deletion of data. Dropline may retain anonymized or aggregated data for legal compliance or analytics.

  3. Client is responsible for backup and retention of all content and customer information.

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7. TERMINATION

  1. By Client: You may cancel at any time. Services will continue until the end of the current billing period. No refunds are issued.

  2. By Dropline: We may suspend or terminate access for:

    • Non-payment

    • Violation of these Terms or applicable laws

    • Misuse of the Services or integrations

    • Security risks

  3. Effect: Upon termination, access to Services ceases, and scheduled communications stop. Client must export data if desired.
     

8. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Dropline, its affiliates, and their officers, directors, and employees from any claims, damages, losses, or expenses arising from:

  1. Your use of the Services

  2. Content you provide or submit

  3. Failure to obtain required consents

  4. Any violation of law or rights of third parties

This obligation survives termination of Services.

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9. DISCLAIMER & LIMITATION OF LIABILITY

  1. Services are provided “as-is”. Dropline disclaims all warranties, express or implied.

  2. Dropline is not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, business, or data.

  3. Dropline’s maximum liability is limited to the total fees paid by the Client for the Services during the one (1) month preceding the claim.
     

10. GOVERNING LAW & DISPUTES

  1. These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

  2. Any dispute shall be resolved in state or federal courts located in Georgia.
     

11. MISCELLANEOUS

  1. Force Majeure: Dropline is not liable for delays or failures caused by events beyond our control.

  2. Modification of Terms: Dropline may update these Terms with reasonable notice. Continued use constitutes acceptance.

  3. Entire Agreement: These Terms constitute the complete agreement between the Client and Dropline regarding Services.

  4. Severability & Waiver: Invalid provisions do not affect other provisions. Failure to enforce a term is not a waiver.

  5. Assignment: Client may not assign rights without Dropline’s consent. Dropline may assign freely.

  6. Relationship: Dropline and Client are independent contractors. No partnership or agency is created.
     

12. CONTACT

For questions, concerns, or complaints:

Dropline Service, LLC
34 SWANSEN STREET, BETHLEHEM, GEORGIA, 30620
Phone: +1 470-300-1956
Email: contact@droplineservice.com

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