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Privacy Policy

PRIVACY POLICY

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Last updated: 20 November 2025

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This Privacy Policy describes how Dropline Service (“Dropline Service,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you interact with our website, services, communication channels, or any other tools we provide (collectively, the “Services”).

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By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

If you have questions or requests regarding this policy, contact us at:
📧 support@droplineservice.com

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SUMMARY OF KEY POINTS

  • What personal information do we collect? Information you provide directly (name, phone, service details), data collected automatically (IP address, device info), and information from third-party tools (payment processors, analytics).

  • Why do we process your information? To deliver services, schedule appointments, process payments, communicate with you, and improve website and service efficiency.

  • Do we share your information? Only with trusted service providers such as payment processors, scheduling platforms, and analytics partners.

  • How do we protect your data? Using industry-standard security practices.

  • Your rights: You may request access, correction, or deletion of your data depending on your location.

  • Minors: We do not knowingly collect information from individuals under 18.
     

TABLE OF CONTENTS

  1. What information do we collect?

  2. How do we process your information?

  3. Legal bases for processing

  4. When and with whom we share information

  5. Cookies & tracking

  6. Payments

  7. Data retention

  8. Data security

  9. Information from minors

  10. Your privacy rights

  11. Do-Not-Track

  12. State-specific rights

  13. Policy updates

  14. How to contact us

  15. Requesting access, updates, or deletion
     

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide

Collected when you:

  • Request service or quotes

  • Schedule appointments

  • Submit forms

  • Communicate via phone, email, or SMS

  • Make payments

Includes:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing details (via secure third parties)

  • Service notes or project details
     

Sensitive Information

We do not collect sensitive data unless required and only with consent.
 

Automatically Collected Data

  • IP address

  • Browser and device details

  • Usage and interaction data

  • Approximate location

  • Cookies and analytics information
     

Information from Third Parties

May include:

  • Payment processors

  • Scheduling platforms

  • Google tools

  • Analytics and advertising partners
     

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your information to:

  • Provide and manage services

  • Schedule appointments

  • Communicate updates

  • Process payments

  • Improve website performance

  • Protect against fraud

  • Send marketing communications (opt-out available)

  • Comply with legal requirements
     

3. LEGAL BASES FOR PROCESSING

We process information when necessary for:

  • Your consent

  • Fulfilling a contract (e.g., providing a service)

  • Legal compliance

  • Legitimate business interests
     

4. WHEN AND WITH WHOM DO WE SHARE INFORMATION?

We may share information with:

  • Payment processors (Stripe, Square, etc.)

  • Cloud hosting services

  • CRM and scheduling platforms

  • Email/SMS communication providers

  • Advertising and analytics partners

  • Service technicians or contractors

We may also share information:

  • To comply with law

  • To protect rights or prevent fraud

  • During business mergers or transfers
     

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and analytics tools to:

  • Improve website performance

  • Understand user behavior

  • Deliver relevant advertising

  • Ensure security

You may disable cookies in your browser.
 

6. PAYMENTS

We do not store full payment card information.
Payments are securely processed by third-party providers such as Stripe or Square.
 

7. DATA RETENTION

We keep personal information only as long as:

  • Required to provide services

  • Needed for business records

  • Required by law

Data is securely deleted or anonymized when no longer needed.
 

8. DATA SECURITY

We use:

  • SSL encryption

  • Firewalls

  • Access controls

  • Secure cloud systems

However, no digital system is 100% secure.
 

9. INFORMATION FROM MINORS

We do not knowingly collect or market to individuals under age 18.
If we learn we have such data, we delete it promptly.
 

10. YOUR PRIVACY RIGHTS

Depending on your region, you may request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of data

  • Restriction of processing

  • Opt-out of marketing communications

Contact: support@droplineservice.com
 

11. DO-NOT-TRACK

We do not currently respond to Do-Not-Track signals due to industry limitations.
 

12. STATE-SPECIFIC RIGHTS (US RESIDENTS)

Residents of certain states (such as CA, CO, CT, VA) may have extended privacy rights including:

  • Requesting collected data categories

  • Requesting deletion

  • Opting out of targeted advertising

Requests: support@droplineservice.com
 

13. POLICY UPDATES

We may update this Privacy Policy occasionally.
New versions will include an updated “Last Updated” date.
 

14. HOW TO CONTACT US

Dropline Service
📧 support@droplineservice.com
📞 +1 (470) 300-1956
 

15. REQUEST ACCESS, UPDATES, OR DELETION

Email support@droplineservice.com to request:

  • Data access

  • Data correction

  • Data deletion

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